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You said, we did

We want you to feel listened to, valued and supported. Your feedback matters to us, and we know that sometimes things don’t go as they should. That’s why it’s important that we listen to what you have to say and take action where improvements are needed.

Our You Said, We Did page shows how your feedback has helped us make positive changes to the services we provide. Whether it’s making things easier, improving how we work or providing better support, we’re committed to listening, learning and making a real difference.

Reporting maintenance issues needed to be easier and quicker

You said...

Reporting repairs and maintenance issues wasn’t always straightforward. Our previous reporting system wasn’t meeting expectations, and you wanted a quicker, easier way to let us know when something needed fixing.

WE DID:

  • - We reviewed our previous maintenance reporting system and recognised that improvements were needed.
  • - We introduced Fixflo, an industry-leading maintenance reporting system.
  • - This provides a more straightforward way for tenants to report repairs and maintenance issues.
  • - It helps us manage, track and respond to reported issues more effectively.
Action Housing And Support Accommodation Advice Vulnerable Groups Private Sector Leasing Property Development Affordable Homes South Yorkshire Report a Repair
Action Housing And Support Accommodation Advice Vulnerable Groups Private Sector Leasing Property Development Affordable Homes South Yorkshire Keys

Tenancy information wasn't always clear enough

You said...

You wanted clearer information about your tenancy, including the rules, responsibilities and regulations that apply to you. Finding the answers you needed wasn’t always easy.

WE DID:

  • - We listened to feedback about areas where tenancy information could be clearer.
  • - We developed a dedicated Tenancy Booklet to bring important information together in one place
  • - The booklet explains key tenancy regulations, responsibilities and expectations.
  • - This gives tenants a useful point of reference whenever they have questions about their tenancy.

Appointment times didn't always fit around your commitments

You said...

Finding a suitable appointment time could be difficult. Appointment availability didn’t always work for me.

WE DID:

  • - We reviewed how staff working hours and appointment availability were organised.
  • - We introduced a more flexible working rota for staff.
  • - This allows us to offer greater flexibility when arranging appointments with tenants.
  • - We're better able to accommodate different schedules and individual circumstances.
Action Housing And Support Accommodation Advice Vulnerable Groups Private Sector Leasing Property Development Affordable Homes South Yorkshire Keys Donate
Action Housing And Support Accommodation Advice Vulnerable Groups Private Sector Leasing Property Development Affordable Homes South Yorkshire Coffee

You were tired of having to repeat your story to different organisations

You said...

Having to explain your circumstances and repeat the same information to different organisations was frustrating. You wanted a better approach, where the organisations supporting you communicated with one another.

WE DID:

  • - We've placed a greater emphasis on multi-agency working.
  • - We are strengthening relationships and communication with other organisations involved in supporting our tenants.
  • - This encourages a more joined-up approach, helping organisations work together rather than separately.
  • - It helps us provide more coordinated support and reduces the need for tenants to repeatedly explain their circumstances.

Your feedback makes a difference.

We know there’s always room to improve, and we’re committed to listening to our tenants and learning from their experiences.

Thank you to everyone who has taken the time to share feedback with us. Your comments help shape the services we provide and make our community a better place to live.

Keep telling us what you think, we’re listening.