Report a repair
As a landlord of your property, Action is responsible for carrying out a large proportion of the repairs to your home, but there are some repairs that Action is not responsible for.
Action's responsibilities
AND YOURS
Please check your occupancy agreement if you are unsure which repairs you will be responsible for.
Action is responsible for (excludes customer damage):
- All structural concerns
- Windows and doors
- Electrical / heating / gas / plumbing
- General wear and tear
You could be charged for a repair if:
- Action attend for a repair and you are not in
- The repair is deemed to be customer damage
Log your repair
VIA PHONE OR Fixflo
Repairs can be logged with our maintenance department via Fixflo by pressing on the button below. If you do not already have an account then please contact the maintenance department from 8am to 5pm from Monday to Thursday and from 8am to 4pm on Fridays to request your invite to the Fixflo App. Here you can, log issues, follow the status of a repair and give feedback. For more urgent repairs please call the maintenance department directly on 03000 230 720
Out of hours support
Emergency contact
If you need to report an urgent repair out of office hours, please contact our team on 03000 230 799, who will instruct the relevant contractors to attend.
If the team believes that this is not urgent then it will be logged and brought to the attention of the maintenance team the next working day.
