Report a repair
As a landlord of your property, Action is responsible for carrying out a large proportion of the repairs to your home, but there are some repairs that Action is not responsible for.
Action's responsibilities
AND YOURS
Please check your occupancy agreement if you are unsure which repairs you will be responsible for.
Action is responsible for (excludes customer damage):
- All structural concerns
- Windows and doors
- Electrical / heating / gas / plumbing
- General wear and tear
You could be charged for a repair if:
- Action attend for a repair and you are not in
- The repair is deemed to be customer damage
Log your repair
VIA PHONE OR MyTenancy
Repairs can be logged with our maintenance department on 03000 230 720, between 8am – 5pm from Monday to Thursday and from 8am – 4pm on Fridays. Alternatively, you can request a user name and password for MyTenancy through your Housing Officer and report this yourself. Log in to your account by clicking the button below.
Out of hours support
Emergency contact
If you need to report an urgent repair out of office hours, please contact our team on 0800 075 66 99, who will instruct the relevant contractors to attend.
If the team believes that this is not urgent then it will be logged and brought to the attention of the maintenance team the next working day.
