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Equality and diversity

Action aims to ensure that customers are supported on the basis of their needs in an empowering setting which is free from victimisation and harassment. For everybody accessing and receiving support, we promote equality and tailor our service accordingly. We take a holistic approach whilst building trusting and professional relationships that enable customers to start addressing the issues that are important to them.

Quality service for all


Our support planning process identifies anything that could impact on a customer’s use of the service and their move into independence. Any areas of additional need such as translation services, hearing loops or prayer space are provided to facilitate full engagement. Additionally we ensure the customers understand their specific legal rights relating to a ‘protected characteristic’ both for their current circumstances and for the future. We ensure that:

If you don’t feel that Action is meeting your needs fully or you have any queries about our policies and procedures then please contact us.