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Privacy Policy

The following is the Privacy Policy of this website – www.actionorg.uk

1. Who we are

In this Privacy Policy, references to “we” and “us” are to Action Housing and Support Ltd.

Action Housing and Support Ltd is the data controller for personal information collected through this website where we determine how and why that information is processed.

Our website and server infrastructure are hosted and/or managed by external service providers and are not stored or operated on Action Housing and Support Ltd’s own servers.

2. What information we collect and how

The information we collect via this website may include:

Any personal details you type in and submit, such as your name, email address, telephone number and other information you choose to provide.
Your IP address and other technical information, which may be automatically collected by the website, hosting provider or other technical service providers. This may include information about your browser, device and how you use the website.
Information relating to your preferences where you choose to receive email updates, including information about whether emails have been opened or links used, where applicable.
Information stored through cookies and similar technologies. Some cookies are necessary for the website to operate, while others, such as analytics or tracking technologies, will only be used where appropriate consent has been obtained.

Our external website and hosting providers may process technical information on our behalf in order to operate, secure and maintain the website.

3. What we do with your information

Any personal information we collect from this website will be used in accordance with the UK General Data Protection Regulation (UK GDPR), Data Protection Act 2018, Privacy and Electronic Communications Regulations (PECR) and other applicable laws.

The information we collect may be used:

To respond to enquiries, provide information or services requested by you, and communicate with you where necessary.
Where appropriate, and in accordance with applicable marketing laws, we may use your email address to send you information about our services. You will be provided with an opportunity to opt out of future marketing communications.
We may need to pass information to third-party organisations that provide services on our behalf, such as website hosting and management, IT, security, email, data processing and website analytics. These organisations will only process personal information as permitted by law and, where acting on our behalf, will not be permitted to use it for their own purposes.
We may disclose information where required by law, regulation or a lawful request from an appropriate authority.

4. How we protect and retain your information

We take appropriate technical and organisational measures to protect personal information against unauthorised access, loss, misuse or disclosure.

As our website and server infrastructure are externally hosted and managed, some personal and technical information may be processed by our external service providers. We take reasonable steps to ensure that appropriate security and data protection arrangements are in place.

We will only retain personal information for as long as necessary for the purpose for which it was collected, or where we are required to retain it by law.

5. Your rights

Under applicable data protection law, you may have the right to:

  • Ask us to update or correct inaccurate personal information.
  • Request a copy of personal information we hold about you.
  • Ask us to delete or restrict the use of your personal information in certain circumstances.
  • Object to certain types of processing or withdraw consent where we rely on consent.

To exercise your rights, please contact us using the details provided on our website. We may need to verify your identity before responding to your request.

You also have the right to complain to the Information Commissioner’s Office (ICO) if you have concerns about how we process your personal information. Further information is available at ico.org.uk.

6. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, website, technology or legal requirements. The latest version will be published on this website.

Originator of Policy:
Technical Manager

Date of Approval:
23 September 2026

Authorised Distribution:
All Staff

Policy Review:
Every 3 years, or sooner if there are significant changes to legislation or our website/data processing arrangements.

Next Review:
September 2029

Safeguarding

Action always puts people before places so as well as finding opportunities to increase health and wellbeing, we ensure that our staff are skilled in identifying instances of abuse and neglect. We hold Safeguarding as critical to all of the work that we deliver and recognise our role in protecting vulnerable adults and children, working closely with Local Authorities and Safeguarding Boards to implement their procedures.

All staff receive training on induction, with regular refresher training in line with local Safeguarding Board best practice. Our policies are reviewed regularly in consultation with Safeguarding professionals ensuring we continue to meet the requirements of our Local Authority partners.

Staff are actively involved in local Multi-Agency Public Protection Arrangements (MAPPA) and Multi-Agency Risk Assessment Conference (MARAC) meetings as and when required. They are trained to complete the Domestic Abuse, Stalking and Honour based violence (DASH) checklist. Where appropriate, they will also make referrals to, and liaise with, local Multi-Agency Safeguarding Hubs (MASH).

Keeping people safe and well is the top priority for Action and staff are trained so that they are acutely alert to any potential issues and understand how these should be reported. Service Managers ensure that all concerns are followed up and that a satisfactory response is received from the relevant statutory agency. Where necessary, we escalate safeguarding concerns to commissioners or senior officers if we consider that the response to concerns is insufficient.

Action provides all customers with clear, easy to understand information on Safeguarding, protection from abuse and sources of help available. Should you require any further information please contact us, or alternatively contact your local safeguarding board:

• Derbyshire Safeguarding Children
• Derbyshire Safeguarding Adults
• Rotherham Safeguarding Children
• Rotherham Safeguarding Adults
• Sheffield Safeguarding Children
• Sheffield Safeguarding Adults

Co-production

Action believes that the best way of designing, delivering and improving our services is by finding ways in which we can learn from the knowledge, skills and experience of the people who use them. We enjoy working closely together in order to achieve positive change and improve lives.

Some of the ways in which can be seen in practice are:
• HOPE – our flagship approach to creating strengths-based opportunities for customers. It is designed to encourage people to participate in activities that create Homes, Opportunities, Pride and Employment;
• Client Activity Groups – act as informal consultations and promote an ongoing dialogue between customers and staff;
• Formal consultation exercises – these include questionnaires, suggestion boxes, leavers’ surveys as well as policy and procedure reviews which are designed to give customers the opportunity to feed into service delivery on a regular basis;
• Recruitment – we support customers to interview new staff for our services.

We welcome any ideas or suggestions about how we can continue to create meaningful opportunities for joint working. Please feel free to talk to any member of staff, telephone 03000 230 800 or e-mail: info@actionorg.uk