Skip to content

Terms and conditions

Terms of use

The following is the Privacy Policy of this website –

1.  Who we are
In this Privacy Policy references to “we” and “us” are to Action Housing and Support Ltd.

2.  What information we collect and how
The information we collect via this website may include:
1)  Any personal details you type in and submit, such as name, email address, telephone number etc.
2) Your IP address (this is your computer’s individual identification number) which is automatically logged by our web server. This is used to note your interest in our website.
3) Your preferences and use of email updates, recorded by emails we send you (if you select to receive email updates on products and offers).
4) Session information stored in cookies, these do not include any personal information and are used to ensure the correct data is extracted from the database when using our interactive systems.

3.  What we do with your information
Any personal information we collect from this website will be used in accordance with the Data Protection Act 2018 and other applicable laws. The details we collect will be used:
1)  We may in certain cases use your email address to send you information on our products and services. In such cases you will be offered the option to opt out of receiving future marketing emails.
2) We may need to pass the information we collect to other companies for administrative purposes. We may use third parties to carry out certain activities, such as processing and sorting data, monitoring how customers use our site and issuing our emails for us. Rest assured that third parties will not be allowed to use your personal information for their own purposes.

4.  Your rights
1)  You can ask us to update or remove your personal information by simply emailing us or writing to us using the details on the contact page.
2)  You also have the right to request a copy of any personal information we hold about you.

Originator of Policy:
Head of IT

Date of Approval:
21st February 2022

Authorised Distribution:
All Staff

Policy Review:
3 Yearly

Action Housing And Support Accommodation Advice Vulnerable Groups Private Sector Leasing Property Development Affordable Homes South Yorkshire Signature


Action always puts people before places so as well as finding opportunities to increase health and wellbeing, we ensure that our staff are skilled in identifying instances of abuse and neglect. We hold Safeguarding as critical to all of the work that we deliver and recognise our role in protecting vulnerable adults and children, working closely with Local Authorities and Safeguarding Boards to implement their procedures.

All staff receive training on induction, with regular refresher training in line with local Safeguarding Board best practice. Our policies are reviewed regularly in consultation with Safeguarding professionals ensuring we continue to meet the requirements of our Local Authority partners.

Staff are actively involved in local Multi-Agency Public Protection Arrangements (MAPPA) and Multi-Agency Risk Assessment Conference (MARAC) meetings as and when required. They are trained to complete the Domestic Abuse, Stalking and Honour based violence (DASH) checklist. Where appropriate, they will also make referrals to, and liaise with, local Multi-Agency Safeguarding Hubs (MASH).

Keeping people safe and well is the top priority for Action and staff are trained so that they are acutely alert to any potential issues and understand how these should be reported. Service Managers ensure that all concerns are followed up and that a satisfactory response is received from the relevant statutory agency. Where necessary, we escalate safeguarding concerns to commissioners or senior officers if we consider that the response to concerns is insufficient.

Action provides all customers with clear, easy to understand information on Safeguarding, protection from abuse and sources of help available. Should you require any further information please contact us, or alternatively contact your local safeguarding board:

• Derbyshire Safeguarding Children
• Derbyshire Safeguarding Adults
• Rotherham Safeguarding Children
• Rotherham Safeguarding Adults
• Sheffield Safeguarding Children
• Sheffield Safeguarding Adults


Action believes that the best way of designing, delivering and improving our services is by finding ways in which we can learn from the knowledge, skills and experience of the people who use them. We enjoy working closely together in order to achieve positive change and improve lives.

Some of the ways in which can be seen in practice are:
• HOPE – our flagship approach to creating strengths-based opportunities for customers. It is designed to encourage people to participate in activities that create Homes, Opportunities, Pride and Employment;
• Client Activity Groups – act as informal consultations and promote an ongoing dialogue between customers and staff;
• Formal consultation exercises – these include questionnaires, suggestion boxes, leavers’ surveys as well as policy and procedure reviews which are designed to give customers the opportunity to feed into service delivery on a regular basis;
• Recruitment – we support customers to interview new staff for our services.

We welcome any ideas or suggestions about how we can continue to create meaningful opportunities for joint working. Please feel free to talk to any member of staff, telephone 03000 230 800 or e-mail:

Christmas Opening Hours

Please see our Christmas opening times below:

If you need emergency mental health help in the UK, you can call the following helplines: