Housing First Tenancy Coordinator

Action is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all employees, volunteers and agency workers to share this commitment.

Housing First Tenancy Coordinator

Reports To

Housing First Service Manager

Location

Office and Community based

Job Purpose

Housing First is underpinned by seven core principles:

1. People have a right to a home
2. Flexible support is provided for as long as it is needed
3. Housing and support are separated
4. Individuals have choice and control
5. The service is based upon people’s strengths, goals and aspirations
6. An active engagement approach is used
7. A harm reduction approach is used

To provide high-quality support to individuals experiencing homelessness and multiple disadvantage while assisting with the day-to-day coordination of the support team.

The role will model best practice in delivering trauma-informed, person-centred support that promotes independence, tenancy sustainment, wellbeing, and recovery.

Key Responsibilities

Tenancy Sustainment Leads are responsible for coordinating and providing a personalised, trauma-informed support service to people with complex needs facing multiple exclusion, in line with Housing First Principles.

The successful candidate will have a caseload of no more than 7 clients, reflecting the increased time and resources required to have successful outcomes with this cohort.

Client Support

• Hold a caseload of clients with complex support needs.
• Develop and deliver person-centred support plans and risk assessments.
• Support clients with housing, budgeting, benefits, appointments, and independent living skills.
• Promote independence, resilience, and social inclusion.
• Respond appropriately to crisis situations and safeguarding concerns.
• Manage a caseload of clients living in independent accommodation.
• Build positive, professional relationships based on trust and consistency.
• Deliver practical and emotional support tailored to individual needs.
• Support clients to sustain their tenancies and manage household responsibilities.
• Assist clients to access healthcare, benefits, education, training, and employment opportunities.
• Support clients with budgeting and independent living skills.

Risk & Safeguarding

• Complete risk assessments and safety plans.
• Respond appropriately to safeguarding concerns.
• Support clients during periods of crisis and instability.
• Follow lone working procedures and maintain professional boundaries.

Team Coordination

• Provide guidance and mentoring to Support Workers.
• Support induction and onboarding of new staff.
• Assist with daily operational coordination and caseload allocation.
• Escalate operational and safeguarding concerns where appropriate.

Multi-Agency Working

• Work collaboratively with housing providers, healthcare services, probation, and partner agencies.
• Attend case conferences and multi-agency meetings.
• Attend appointments and advocate on behalf of clients where required.
• Participate in case reviews and multi-agency meetings.

Administration & Compliance

• Maintain accurate and timely client records.
• Complete support notes, incident reports, and monitoring information.
• Ensure compliance with organisational policies and procedures.
• Monitor outcomes and contribute to reporting requirements.
• Use IT systems effectively and comply with GDPR requirements.

This list is not exhaustive, and you may be asked to complete tasks outside the scope of your job description.

This service operates between 8am and 5pm Monday to Friday. You may be asked to work beyond these hours in accordance with the needs of the business to ensure contractual obligations.

Benefits

• Mileage and Expenses
• Casual Dress
• Free Parking
• Complimentary Tea and Coffee
• Westfield Employee Assistance
• Paid breaks
• Access to Blue Light Card
• Charity Worker Discount
• Access to the Company Shop
• 180 hours (25 days) annual leave (+ 21.6 hours (3 days) allocated by the business between Christmas and New Year) + Bank Holidays (pro rata)
• 3x Life Assurance
• Scale: £24,055 – £28,055

Person Specification

Essential Criteria

Experience

• Experience supporting vulnerable adults with complex needs.
• Experience working within homelessness, supported housing, or community support services.
• Experience managing challenging behaviour and crisis situations.

Knowledge

• Understanding of homelessness and social exclusion issues.
• Understanding of Housing First principles.
• Knowledge of safeguarding procedures and risk management.
• Understanding of trauma-informed and strengths-based approaches.

Skills & Abilities

• Strong interpersonal and communication skills.
• Ability to build trusting professional relationships.
• Good organisational and time management skills.
• Ability to work independently and as part of a team.
• Competent IT and record-keeping skills.
• Ability to engage hard-to-reach individuals.
• Ability to manage a varied caseload independently.
• Good organisational and IT skills.
• Ability to remain calm under pressure.

Qualifications

• Full UK driving licence required.

Desirable Criteria

• Experience working within Housing First services.
• Knowledge of welfare benefits and tenancy sustainment.
• Mental Health First Aid training.
• Experience working within community outreach services.
• Knowledge of welfare benefits and housing systems.
• Experience supporting individuals with dual diagnosis needs.

This role is subject to an enhanced DBS check.

You must be willing to travel and have access to a vehicle.