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Get in touch with Action Housing and Support today to find out more information or talk to one of our specialists.
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WE'LL BE IN TOUCH SOON
If you’d like to know more about our services or have a question to ask, please give us a call, email us or come and visit.
To make an enquiry or referral please send us a message. If you are homeless or asking about our housing, please state which area you are in.
Please note that this form is not monitored during evenings and weekends. Your enquiry will be responded to on the next working day.
Making a complaint
If you would like to make a formal complaint, you can complete this form or write directly to us at
Action Housing & Support Ltd
6 Genesis Business Park
Sheffield Road
Rotherham
S60 1DX
All complaints will be dealt with under Action’s complaints procedure. We aim to acknowledge your complaint within 5 working days and respond to it fully within 10 working days from receipt of complaint.
Download Complaint PDF
Download Action’s Complaints Self-Assessment
Download Action’s Complaint Performance and Service Improvement Report for 24-25
Action Housing’s Board of Trustees are proud to reaffirm our organisation’s strong commitment to transparency, accountability, and continuous improvement through our robust and accessible complaints policy.
Our complaints policy is designed not only to meet, but to exceed, the expectations set by the Housing Ombudsman and relevant regulatory frameworks. We are dedicated to handling all complaints fairly, promptly, and respectfully, ensuring that lessons are learned and service improvements are made wherever necessary. We continue to work closely with the Housing Ombudsman and sector partners to maintain the highest standards of good governance.
Feedback from our residents, whether positive or critical, plays a central role in shaping the services we provide. It helps us understand what we’re doing well and where we must do better. We are particularly proud of the steps we have taken to ensure that all residents, regardless of their individual needs or vulnerabilities, are able to access our complaints process and feel confident that their voices will be heard and valued.
Our complaints policy is designed not only to meet, but to exceed, the expectations set by the Housing Ombudsman and relevant regulatory frameworks. We are dedicated to handling all complaints fairly, promptly, and respectfully, ensuring that lessons are learned and service improvements are made wherever necessary. We continue to work closely with the Housing Ombudsman and sector partners to maintain the highest standards of good governance.
Feedback from our residents, whether positive or critical, plays a central role in shaping the services we provide. It helps us understand what we’re doing well and where we must do better. We are particularly proud of the steps we have taken to ensure that all residents, regardless of their individual needs or vulnerabilities, are able to access our complaints process and feel confident that their voices will be heard and valued.
Antony De’Ath
Chairman
Housing Ombudsman Service
The Housing Ombudsman Service provides information about how to make a formal complaint to your landlord, and may be able to provide you with further assistance.
Website: www.housing-ombudsman.org.uk
Phone: 0300 111 3000
Email: info@housing-ombudsman.org.uk
Write: Housing Ombudsman Service, PO Box 152, Liverpool L33 7WQ