It is your responsibility to ensure that your rent is paid, however this is achieved.
We encourage all customers to check if they are entitled to housing benefits, whether you are in work or not. Please use the Benefits Calculator to check if you qualify.
If you live in a shared house and qualify for full housing benefits, you may only have a service charge to pay to cover your utilities, but you must check if you qualify and are responsible for reporting any changes to your housing benefit to your local housing benefit department.
You can view your rent statement on line by requesting a user name and password for MyTenancy through your Housing Officer.
View your rent statement online here:
Concerned About Paying Your Rent?
In the first instance, you should contact your housing officer. If you do not know who this is, contact our main number on 01709 821251 and you will be transferred.
If you have multiple debt issues, you can also contact:
National Debt Line
T: 0808 800 4444
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