Action aims to ensure that customers are supported on the basis of their needs in an empowering setting which is free from victimisation and harassment. For everybody accessing and receiving support, we promote equality and tailor our service accordingly. We take a holistic approach whilst building trusting and professional relationships that enable customers to start addressing the issues that are important to them.
Our support planning process identifies anything that could impact on a customer’s use of the service and their move into independence. Any areas of additional need such as translation services, hearing loops or prayer space are provided to facilitate full engagement. Additionally we ensure the customers understand their specific legal rights relating to a ‘protected characteristic’ both for their current circumstances and for the future. We ensure that:
- All policies, procedures, publicity and information are accessible to diverse staff and customers;
- All policies, procedures, publicity and information make use of inclusive language and images which are positive about diversity and actively challenge stereotypes;
- Clear, user-friendly and confidential systems are used to monitor equality and diversity across protected characteristics and in all areas of activity;
- An easily understood data protection policy and data disclosure policy is in place so confidential data is used only for the purposes for which it is collected.
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