Action believes that the best way of designing, delivering and improving our services is by finding ways in which we can learn from the knowledge, skills and experience of the people who use them. We enjoy working closely together in order to achieve positive change and improve lives.
Some of the ways in which can be seen in practice are:
- HOPE – our flagship approach to creating strengths-based opportunities for customers. It is designed to encourage people to participate in activities that create Homes, Opportunities, Pride and Employment;
- Client Activity Groups – act as informal consultations and promote an ongoing dialogue between customers and staff;
- Formal consultation exercises – these include questionnaires, suggestion boxes, leavers’ surveys as well as policy and procedure reviews which are designed to give customers the opportunity to feed into service delivery on a regular basis;
- Recruitment – we support customers to interview new staff for our services.
We welcome any ideas or suggestions about how we can continue to create meaningful opportunities for joint working. Please feel free to talk to any member of staff, telephone (01709) 821251 or e-mail: email@example.com.
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